We're committed to getting your order to you as quickly and smoothly as possible. You can view logistics delivery timeliness, policies and other information below.
Free Shipping
Enjoy free standard shipping on all orders over $59 USD (after any discounts).
For orders under $59, shipping will be charged based on destination.
Order Processing
Please allow up to 1-3 business days for processing before your order ships. In case of holidays, order processing time may be extended.
Once your order ships, you will receive an email with your order tracking number.
Delivery Times & Rates
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.Shipping times and costs vary depending on your country or region.
We’re happy to offer free worldwide shipping with orders over $59 USD (excluding taxes, duties and international processing). See below for details.
| Country / Region | Service | Delivery Time | Cost | Free Above |
|
In The US. (Excludes non-mainland areas) |
Standard | 5-12 Working Days* | $6.99 | $59 |
| Outside The US. | Standard | 5-12 Working Days* | $6.99 | $59 |
Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier.
Shipping Restrictions
There may be shipping restrictions based on your location.
- P.O. Boxes
- APO/FPO/DPO military addresses
- Freight forwarders or international reshipping addresses
Shipping to Multiple Addresses
You may only ship to one address per order.If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact us for assistance.
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-3 extra days for order processing.
If you have further questions, you can click here or contact us at support@oneupofficial.com.
Track Your Order
Once your order ships, you will receive an email with your order tracking number.In case of holidays, order processing time may be extended.If you have an account, you can navigate to your order history to view and track your orders. Otherwise, you can view your order status and track your order by :
All orders placed Monday - Friday (during non-promotional periods) before 5pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier.